Privacy Policy

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Full name
• Billing and shipping address
• Phone number
• Email address
• Payment details (card information processed securely through third-party payment gateways; we do not store full card numbers)

b) Technical Information

• IP address
• Browser type and version
• Device information
• Cookies and tracking technologies (see Cookies Policy below)

c) Transaction Information

• Purchase history
• Order details
• Communication records (emails, inquiries, customer service messages)

d) Optional Information

• Marketing preferences
• Survey responses or feedback

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing – to confirm, process, ship, and deliver your orders.
• Customer Support – to respond to inquiries, complaints, and service requests.
• Payment Processing – to facilitate secure payments through authorized gateways.
• Marketing & Promotions – to send promotional emails, SMS, and offers (only if you have opted-in).
• Website Improvements – to analyze website usage and improve user experience.
• Legal Compliance – to comply with UAE laws, tax obligations, fraud prevention, and security checks.

3. Sharing of Information

We respect your privacy and will never sell or rent your information. However, we may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors such as payment processors, logistics partners, and IT support providers, strictly for fulfilling services.
• Legal Authorities: When required by UAE law, government requests, or to protect our legal rights.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve site performance and security.
• Remember your preferences (e.g., saved cart items).
• Deliver targeted advertisements.

You can manage or disable cookies in your browser settings, but this may affect certain website functionalities.

5. Data Retention

• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.
• Order and payment records may be kept for up to 7 years as required by UAE law.
• You may request deletion of your account and personal data at any time (subject to legal requirements).

6. Data Security

• We use SSL encryption and industry-standard security measures to protect your data.
• Payment details are processed by secure third-party gateways; we never store full payment card details.
• Despite our efforts, no method of online transmission is 100% secure; therefore, we cannot guarantee absolute security.

7. International Customers

• If you access our website from outside the UAE, your data may be transferred to servers in the UAE or other countries where our service providers operate.
• We comply with applicable international privacy standards, including GDPR (EU) and UK Data Protection Act.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion (“right to be forgotten”).
• Object to processing for marketing purposes.
• Request a copy of your data in a portable format.
• Withdraw consent to marketing at any time.

To exercise these rights, contact us at info@cthubandco.com.

9. Children’s Privacy

Our website is not directed at children under 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of the website means you accept the revised policy.

12. Contact Us