Terms & Conditions

1. Introduction

Welcome to CTHUB & CO (“Company”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our ecommerce website and your purchase of products and services offered by us.

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please discontinue use of the website immediately.

2. Definitions

• “Customer”, “You”, “Your” – any person or entity accessing or purchasing from the website.
• “Products” – goods and services available for sale through the website.
• “Order” – the purchase request placed by the Customer.
• “Website” – www.cthubandco.com.

3. Eligibility to Use

• Customers must be 18 years or older to purchase products.
• If purchasing on behalf of a company, you confirm that you have legal authority to bind the company to these Terms.
• By using the website, you represent that all information provided is accurate and complete.

Created By Onesol.ae 09-09-2025

4. Products and Services

• We strive to provide accurate product descriptions, specifications, and images. However, slight variations in color, packaging, or design may occur due to supplier updates or screen resolution differences.
• Availability of products may change without notice. If a product becomes unavailable after you place an order, we will notify you and issue a refund or suggest alternatives.
• Certain products may be subject to additional conditions (e.g., limited warranty, import restrictions).

5. Pricing & Payments

• All prices are in UAE Dirhams (AED) unless otherwise specified. For international customers, conversion is handled by your bank/payment provider.
• Prices are exclusive of shipping fees, customs duties, and applicable taxes, unless expressly stated otherwise.
• We accept payments via:
  • Major credit/debit cards
  • UAE-approved payment gateways
  • Internationally recognized payment processors
• By providing payment details, you warrant that:
  • You are authorized to use the payment method.
  • Sufficient funds are available to cover the transaction.
• We reserve the right to cancel an order if payment is not successfully processed.

Created By Onesol.ae 09-09-2025

6. Order Processing

• Once an order is placed, you will receive a confirmation email with details.
• Acceptance of your order occurs only when we dispatch the products. Until then, we may cancel or decline the order for reasons including:
  • Out-of-stock items
  • Suspected fraudulent activity
  • Incorrect pricing or technical errors
• We are not responsible for delays caused by incomplete or inaccurate information provided by the customer.

7. Shipping & Delivery

Domestic (UAE):

• Standard delivery within 2–5 working days.
• Delivery delays may occur during public holidays or unforeseen events.

International:

• Delivery usually within 7–21 working days depending on destination and customs processing.
• Customs duties, VAT, import fees, and clearance charges are the responsibility of the buyer.

General Shipping Terms:

• Risk of loss and ownership of the product passes to the customer upon delivery to the specified address.
• We are not liable for delays caused by courier companies, customs authorities, or unforeseen logistical issues.

Created By Onesol.ae 09-09-2025

8. Returns, Refunds & Exchanges

• Returns are accepted under the following conditions:
  • UAE Customers: within 7 days of delivery.
  • International Customers: within 14 days of delivery.
  • Products must be unused, unopened, in original packaging, and accompanied by proof of purchase.
• Refunds:
  • Approved refunds will be processed to the original payment method within 7–14 working days.
  • Shipping fees are non-refundable unless the item is faulty.
• Non-Returnable Products:
  • Personalized or customized products
  • Perishable goods (e.g., food items)
  • Personal care/hygiene items once opened
  • Digital products/downloadable content

9. Warranty & Liability

• Products are sold “as is” unless a warranty is expressly mentioned.
• We are not responsible for:
  • Misuse, improper handling, or modification of products
  • Damage caused by third-party couriers after dispatch
  • Indirect or consequential losses (e.g., loss of profit, business interruption)
• Our maximum liability is limited to the purchase price of the product.

Created By Onesol.ae 09-09-2025

10. Intellectual Property

• All website content, including text, graphics, logos, images, software, and product descriptions, is the intellectual property of CTHUB & CO.
• You may not copy, reproduce, distribute, or exploit any content without prior written consent.
• Trademarks, logos, and brand names used on the site remain the property of their respective owners.

11. User Responsibilities

By using the website, you agree that you will not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Engage in fraudulent transactions.
• Post harmful, defamatory, or misleading content.

12. Privacy & Data Protection

• We collect personal data (e.g., name, address, payment details) solely to process orders and improve our services.
• Data is stored securely in compliance with UAE Federal Data Protection Law (2021) and applicable international standards (e.g., GDPR for EU customers).
• We will never sell your data to third parties.
• For more information, see our Privacy Policy.

Created By Onesol.ae 09-09-2025

13. Marketing & Communications

• By creating an account or placing an order, you consent to receiving transactional emails and SMS updates.
• You may also opt-in for marketing communications. You can unsubscribe at any time.

14. Force Majeure

We are not liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, wars, strikes, government restrictions, epidemics, internet failures, or courier disruptions.

15. Dispute Resolution & Governing Law

• These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
• Disputes shall be subject to the exclusive jurisdiction of the Dubai Courts.
• For international customers, mandatory consumer protection rights under your local laws remain applicable.

16. Amendments

We reserve the right to modify these Terms at any time. Updates will be posted on this page with the “Last Updated” date. Continued use of the website after changes means you accept the revised Terms.

17. Contact Information

Created By Onesol.ae 09-09-2025